Return Policy

At Dammika Trade Center (Pvt) Ltd, we value our customers and strive to provide the best shopping experience. However, we understand that sometimes, products may need to be returned. Please read the following return policy carefully:

1. Eligibility for Returns

• Damaged, Defective, or Incorrect Products: If the product you received is damaged, defective, or incorrect, you may request a return within 14 days from the date of delivery.
• Non-Exchangeable Products: Electronic appliances are non-exchangeable unless covered by a seller or brand warranty. If you need assistance with a warranty claim, please contact our customer service at 076 094 5592.
• Product Condition: For all returns, the product must be unused and in the same condition as when it was delivered, with all original packaging, tags, and accessories intact.

2. Warranty Claims

• Products covered by seller or brand warranties are not eligible for return but can be repaired or replaced through the warranty process. We recommend reviewing warranty details carefully before placing an order.
• To learn more about warranty claims, please contact customer service.

3. Return Process

• To initiate a return, please contact our customer service at 076 094 5592 with your order details and reason for return.
• Ensure the product is unused, in original packaging, and includes all accessories and documentation.

4. Management Discretion

• Any returns that do not meet the above criteria will be evaluated on a case-by-case basis. Dammika Trade Center (Pvt) Ltd reserves the right to refuse returns at its sole discretion.

5. Non-Returnable Products

• Products that have been used, altered, or damaged after delivery will not be accepted for return unless covered under warranty.